FREQUENTLY ASKED QUESTIONS
ABOUT US
Meta Capital Securities formerly known as Yu & Company was established in 1958. Known for its commitment to excellence and integrity in financial services, Meta Capital Securities has expanded its influence in the market by acquiring Yu&Co, further solidifying its position in the industry. Through strategic acquisitions and a focus on client-centric services, Meta Capital Securities continues to build a reputation as a trusted partner in the financial sector.
Meta Capital Securities offers a host of traditional brokerage and online trading services, among which are:
- Broker Assisted Trading
- Online Trading Platform
- Portfolio Investment Stategies
- Wealth Management and Advisory
Our contact numbers are as follows:
Trunk line –
Customer Service Hotline-
Fax No. –
E-mail –
Our address is:
ACCOUNT OPENING
Any individual(s) of legal age of any nationality or legitimate corporation may apply for a Meta Capital Securities account. Management reserves the right to approve/deny any application as it sees fit based upon its measures of standard.
Yes. There are no restrictions on place of residence.
Fill out the necessary forms and submit it to MC Securities business center:
Customer Account Information Form (CAIF)
Foreign Account Tax Compliance Act (FATCA)
Please submit documents to: Meta Capital Securities Business Center 1606 East Tower, Tektite Towers, Exchange Rd. Ortigas Center, Pasig City 1605 Philippines
Submit a photocopy of (1) valid ID issued by the Philippine Government:
Example:
Passport
Philippine Driver`s License
SSS ID (1999 credit card type only)
GSIS ecard plus
Professional Regulation Commision (PRC) ID
Comelec Voter`s ID
For In-Trust-For Accounts: Birth Certificate of the beneficiary/child
Fund your account
No Minimum Portfolio Balance
Funding Options:
Online Banking via Deposit
Unionbank
Banco de Oro
Metrobank
Over-the-Counter via Deposit
Unionbank
Banco de Oro
Metrobank
You can start trading after your initial funds have been received and/or cleared which can take from 1 to 3 days depending on your banks clearing time. We will then send an email with your log-in details to your registered email address for you to access your MC Securities account. Once you see your account has funds for trading you can immediately begin trading.
ACCOUNT MAINTENANCE
You can check your positions and balances by clicking on the upper menu option TRADE then clicking on the secondary option called PORTFOLIO. This will then display a summary of your account details including your listed stock positions with its current market value. You can also find your actual cash balance on this summary along with your potential buying power. Your actual balance shows how much money you have while your buying power shows what is available for purchase after any committed values for posted orders. Your total equity value will display your total net worth by adding both your remaining cash balance and the market value of all positions.
A customer`s cash account with MC Securities will serve as the payment source for stock purchases. The customer can only buy as much as what can be purchase with his cash balance. Any proceeds generated by any stock sale will automatically be credited into the customer`s cash account.
If you forgot your password you can request for a password reset by following the process below:
1. Go to MC Securities website then click on the `Forgot your Password?` request statement beside the Log In button.
2. Fill up all the necessary fields then press Submit.
3. A new password code will then be sent to your registered email address.
4. Once you are able to log in, it is strongly recommended that you change your password to something more personal for security reasons and to enhance recall.
You can change your password through the following manner:
1. Log in with your 8-digit username and current Password.
2. Once logged in, proceed to the HOME page and click on the CHANGE PROFILE link located on the third level of the function bar.
3. Click the EDIT button beside the password field then indicate your current Password followed by the new Password you intend to use (twice for confirmation), then click on Change Password
4. After you have updated your password, you will be requested to re-log into your account using your new password.
Yes. To find out more about our margin facilities click here: Margin Facility
To change your registered email address, you can do the following:
Option 1: Log into your MC Securities and click the HOME tab then go to CHANGE PROFILE page. You can edit your email address here.
Option 2: If you cannot log into your MC Securities, fill out and sign a Change in Email form and submit to helpdesk@mcsecurities.com or through chat at MC’s Contact Us page.
Please note that further verification may be done to process your request.
You can update your MC Securities online through our account update online facility at my.colfinancial.com
1. Changing your account name from Maiden to Married name
2. Changing or updating your signature
3. Changing your citizenship
4. If your request is beyond the options above, kindly email us at helpdesk@mcsecurities.com or chat with us at MC Securities Contact Us page so we can assist further.
DEPOSIT
How to Fund Your Account
To begin trading, you’ll need to fund your account through a secure payment process.
For detailed funding instructions, please email us at [insert email address] and our team will promptly guide you through the process.
You may fund your MC Securities through an overseas remittance. We have 3 options for you to choose from.
Option 1: BDO Kabayan Bills Bayad (click here for BDO`s website)
The BDO Kabayan Bills Bayad option has the following benefits:
Crediting time is within 1-3 business days, Less charges, No need to send a receipt to MC Securities
Click here for instructions ››
Option 2: iRemit (www.myiremit.com)
Click here for instructions ››
Option 3: Banco de Oro (BDO)
The BDO option`s charges and transaction days may vary per remitting bank/ center.
It is also important to send us your receipt at remit@mcsecurities.com.
Click here for instructions ››
For credit to MC Securities account within 24 hours (excluding public holidays and weekends)
Online Banking via Merchant Payment
Over-the-Counter at Bank Branches via Merchant Payment
MC Securities Business Center
For credit to MC Securities at the next banking day:
GCASH
MAYA
IMPORTANT: Please indicate the MC Securities HOLDER`S NAME and COL ACCOUNT NUMBER when making payments to ensure proper and timely credit to your account.
(Note: Local/Regional check payments for initial deposits will still observe the applicable clearing schedule)
You will receive Deposit Acknowledgement Receipt via email once your account has been credited. Please be reminded that you are no longer required to fax or email your payment slip.
Yes, stock certificates can be lodged or `deposited` into your account as long as the name appearing on the stock certificate is the same as the MC Securities account name. You may submit the duly endorsed stock certificates to our Business Center at 24/F East Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City. The certificates will then be submitted to the Transfer Agent for clearing then passed on to the Philippine Depository & Trust Corp (PDTC) for custody, which can take between a week to several weeks depending on the speed of the clearing process of these two organizations and if there are no discrepancies with the requirements. The Transfer Agent may also request for original signature cards and IDs to be submitted for verification purposes (signature cards are available from MC Securities).
When depositing your stock certificates, here is what you should do:
STEPS ACTION DETAIL
1. Check that the name on the stock certificates is the same with your MC Securities account: Names on the stock certificate can only be transferred to accounts with the same name
2. Check to make sure that there is a signature at the back of your stock certificate: Your signature cards must show the same signature as your certificates
(For a change in signature, you have to submit a new signature card to the original transfer agent)
3. Acquire a signature card at our business center. Sign the card twice and attach it to your stock certificates One (1) Signature card per stock, regardless of number of shares
4. Photocopy (2) valid IDs for submission: IDs should have a photo and signature
5. Submit all requirements (mentioned above) to our business center for processing: Crediting of stock certificates may take 1-3 weeks
*A processing fee will be charged by the PDTC:
P100 transfer fee per stock
P20 cancellation fee per certificate + 12% VAT for non-bank transfer office: This can be charged to your MC Securities account provided it has enough available cash balance
Example:
Lodgement of 1 certificate of Stock A
(P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Lodgement of 2 certificates of Stock A
(P100 transfer fee + P40 cancellation fee) + P16.80 VAT = P156.80
Lodgement of 2 different stocks with 1 certificate each
Stock A (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Stock B (P100 transfer fee + P20 cancellation fee) + P14.40 VAT = P134.40
Total = P268.80
*Non-bank transfer agents charge a VAT of 12%
If you are an existing client of MC Securities, you can transfer your stockholdings to MC Securities by giving your other stockbroker a written transfer instruction to do so, a copy of which must be furnished to MC Securities. If your stockholdings are in street name and lodged with the PDTC, the transfer will be done electronically. Electronic transfer can take one or two working days and would entail a cost to the customer of Php 75.00 per stock (regardless of number of shares) will be charged by the issuing broker and by the receiving broker. This can be charged to your MC Securities account provided it has enough available cash balance. Note: some brokers may charge Php82.50 for this fee.
To transfer your stockholdings from MC Securities to another broker electronically, please download and fill-up the Request for Stock Transfer form from our website under HOME>Forms and send the original copy to our Operations Department at 24/F East Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City. Electronic transfers are accomplished in one to two working days. A transfer fee of P75.00 per stock (regardless of number of shares) will be charged by the issuing broker and by the receiving broker. This can be charged to your MC Securities account provided it has enough available cash balance. Note: some brokers may charge Php82.50 for this fee.
For Joint AND and Corporate accounts, you can use the Online Withdrawal Facility however an additional requirement of a scanned copy of a signed withdrawal form is needed to complete your withdrawal request.
Below are the steps to request for a withdrawal using the Online Withdrawal Facility:
STEP 1: Log into your MC Securities
STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL REQUEST
Upon clicking the WITHDRAWAL REQUEST link, you can now fill out your withdrawal details:
STEP 1: Fill out the amount you would like to withdraw from your MC Securities
STEP 2: Choose your preferred withdrawal settlement option
Option 1: Deposit to your MC Securities enrolled Bank Account
Option 2: Pick up a check in our Business Center in Pasig City
STEP 3: Fill in the additional details needed for your preferred withdrawal settlement option
STEP 4: Click the SUBMIT button when you are done
STEP 5: A confirmation page will appear, enter your password then click CONFIRM
STEP 6: A summary page will appear, click PRINT FORM
STEP 7: Print and authorized signatories should sign on the corresponding fields
STEP 8: Submit the signed form to withdrawals@mcsecurities.com before the deadline
Deadlines are:
1. 11:00am of your processing date
This is for clients with MC Securities registered bank accounts with Landbank, Maybank, Producers Bank or
Robinsons Bank. These banks have an earlier check deposit cut-off period in their bank branches.
2. 12:00nn of your processing date
This is for clients with MC Securities registered bank accounts that are not mentioned above or will pick-up a check in MC Securities`s Business Center in Pasig City.
Important note: If the signed form is not received before the deadline, your withdrawal request would automatically be cancelled. You may input a new withdrawal request again should you wish to continue with your withdrawal.
ONLINE WITHDRAWAL FACILITY
MC Securities clients can now withdraw their funds using an Online Withdrawal Facility.
STEP 1: Log into your MC Securities
STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL REQUEST
Upon clicking the WITHDRAWAL REQUEST link, you can now fill out your withdrawal details:
STEP 1: Fill out the amount you would like to withdraw from your MC Securities
STEP 2: Choose your preferred withdrawal settlement option
Option 1: Deposit to your MC Securities enrolled Bank Account
Option 2: Pick up a check in our Business Center in Pasig City
STEP 3: Fill in the additional details needed for your preferred withdrawal settlement option
STEP 4: Click the SUBMIT button when you are done
Important note: No need to submit a signed form if your account is an Individual or a Joint OR account with MC Securities. The online submission of your withdrawal request will suffice. Signed forms will only be required for Joint AND or Corporate accounts and for authorized representatives who will pick-up your check.
Through the Online Withdrawal Facility, you can check the status of your withdrawal request by:
STEP 1: Log into your MC Securities
STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL STATUS
You can edit or cancel your withdrawal request if the status is under RECEIVED. Once we have processed your request, it cannot be modified or cancelled anymore.
You can check how much funds you can withdraw from your COL account using the Online Withdrawal Facility.
STEP 1: Log into your MC Securities
STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL REQUEST
STEP 5: Click VIEW BALANCES
Here we have provided you with details on how much you can withdraw under the column TOTAL WITHDRAWABLE AMOUNT. But please take note that if you have just sold your stocks, you would need to wait two (2) business days after your selling date before the withdrawal request can be processed. This settlement period is called (T+2). For mutual fund selling transaction, once the funds would reflect in your PORTFOLIO, you may request for its withdrawal already.
Example 1: If you sold your shares on Monday – we will process your withdrawal request on Wednesday
Example 2: If you sold your shares on Thursday – we will process your withdrawal request on the following Monday
An individual can withdraw the proceeds of a stock transaction sale in two days (T+2) after a stock is sold subject to the procedures on the withdrawal of funds. An unused cash balance longer than two days dormant can be withdrawn anytime thereafter, allowing for one day notice with a cut-off time of 7:00am to prepare the check payment for that day.
To compute for the clearing days, follow this formula: Transaction day plus 2 days (T+2). Excluding holidays and weekends
Example:
Sold shares on March 1 (Friday)
Clearing dates are: March 1 (transaction day) plus March 4,5 (2 days)
A check will be prepared on the afternoon of March 5 (Tuesday)
NOTE: Kindly do not use the funds that you have requested to withdraw. If used, you would need to input a new withdrawal request.
There are no withdrawal fees. However, you may be charged for the following:
Service fee for inter-branch/provincial branch deposits (Amount varies depending on the rate imposed by the bank)
Php100.00 processing fee in case of failed attempt to deposit a check into a closed, cash-deposit-only (CDO) or invalid bank account
Php100.00 to cancel issued check for withdrawal cancellation
Such fees may be charged to the remaining cash balance in the account, or from the amount withdrawn if the account has insufficient balance.
Withdrawn funds will be received based on two (2) factors:
Your selling date
Your request date
Your preferred settlement option
SELLING DATE
If you have just sold your stocks, you would need to wait two (2) business days after your selling date before the withdrawal request can be processed. This settlement period is called (T+2). For mutual fund selling transaction, once the funds would reflect in your PORTFOLIO, you may request for its withdrawal already.
REQUEST DATE
To process withdrawal requests, our Withdrawals team has a cut-off processing time. The cut-off time is 7:00am. Should a request come in after the cut-off time then it will be processed on the next business day.
PREFERRED SETTLEMENT OPTION
Clients can choose between the following:
Option 1: Check to be deposited to registered bank account
From experience, funds usually reflect from 4:00pm to 7:00pm of the day of the check deposit.
Option 2: Check will be picked-up at MC Securities Business Center in Pasig City
Check will be available for pick-up at 3:00pm of the processing day and anytime during business hours of the following days.
INVESTING AND ORDERING PROCESSING
You can trade all non-suspended securities listed in the Philippine Stock Exchange (PSE). On occasion the PSE may suspend stocks from trading due to various reasons: i.e. in preparation for critical bulletins or corporate announcements, deficiency in providing SEC documents and violations made against the regulations of the PSE. PSE suspended stocks cannot be traded as long as the suspension flag is raised.
9:00 AM Pre-open Period
No matching of Orders can occur during this period, but you can enter, modify, or cancel Orders
9:15 AM – 9:30 AM Pre-Open No-Cancel Period
You are allowed to enter Orders but cannot cancel or modify Orders during this period
9:30 AM Opening Period
The period when the Opening Price for all Securities is calculated. For a short moment the Order book is frozen until calculations of the opening price is completed
9:30 AM – 12:00 NN Continuous Trading
A period when Orders are automatically matched at the Best Price in accordance with the Revised Trading Rules.
Odd-lots can only be traded and modified during this period
12:00 NN – 1:30 PM Market Recess
1:30 PM Market Resumes
3:15 PM – 3:20 PM Pre-Close Auction Period
Matching of prices are halted for 5 minutes.
3:15pm – 3:17pm You can enter, modify or cancel Orders
3:18 pm – 3:20pm No-cancel period, no cancellation of orders
3:20 PM – 3:30 PM Run-Off/Trading-At-Last
You can only enter Buy or Sell Orders at the Closing Price
3:30 PM Market Close
You can place an order using the following actions:
Click on the TRADE menu tab followed by ENTER ORDER.
Enter the Order details then click on Preview Order to show a summary of your order so that you may review the particulars of the order before it is sent. (Note: the color headers for BUY orders is GREEN, while the heading for SELL orders is RED)
Once you are ready, you must enter your password then press Place Order to submit the order for posting.
MC Securities provides the following order types chosen by the term option box in the order entry screen:
1. A Limit Day Order (DAY) – the Limit Day Order is allowed during regular trading periods scheduled on Monday to Friday between 9:00am to 12:00nn and 1:30pm to 3:30pm. This order type asks for specific information about your order then immediately sends the order to the Exchange. A limit order would requires that you first choose a transaction type – either a Buy or Sell, then pick out the defaulted main board or odd lot board to transact, followed by the term type of the transaction. Thereafter choose the stock code, number of shares and enter a definite limit price you would wish your order to be placed at.
Example: An order to buy 1,000 shares of ALI at P5.30 would place an order to try to buy the designated 1,000 shares at a maximum price of P5.30 or lower if there is an available seller below P5.30. An order to sell 1,000 shares of ALI at P5.00 would place an order to sell the 1,000 shares at a maximum low of P5.00 if not higher if there is an available buyer above P5.00. Any unfilled Limit Day Orders will be cancelled at the end of the day. All orders must first pass a credit and stock position check before it is passed to the Exchange and meet out their order regulations for posting.
2. A Limit GTC Order (GTC) – the MC Securities GTC orders are limit orders which are valid for sixty (60) calendar days. For example, if the GTC order is entered on October 1, the order will be valid until November 29. If the Valid Until date is a non-trading day, it will no longer be valid on the next trading day which follows. For example, if a GTC order is valid until November 21 which is a Saturday, on November 23 (Monday) which is the first trading day that follows, the GTC order will no longer be valid.
3. An At-the-Close (ATC) Order – the MC Securities At-the-Close order allows the user to enter an order that would be sent to the Exchange for execution during the market RUN-OFF period at a price equivalent to the closing price of the stock. The ATC Order is available during market session from 9:00am- 12nn and 1:30pm-3:20 pm. ATC orders will be collected on a first come first serve basis, and will be sent to the Exchange for execution/posting on a first in first out basis during the run-off market period. After posting, all ATC orders immediately become Limit Day Orders at a price equivalent to the closing price of a stock. Any ATC orders still in queue after market close will be removed from the ATC queue.
An Off-hours Order or `After Trade hours Order` (ATO) – the Off-hours ATO Order is provided to allow customers to enter orders after closing in preparation for the next trading day. ATO orders are accepted after 6:00PM and before 8:55 AM weekdays and anytime on weekends. Off-hours orders will be collected on a first come first serve basis, and will be sent to the Exchange for posting on a first in first out basis during pre-open session. After posting, all Off-hours orders immediately become Limit Day Orders and cannot be cancelled/modified during (9:15AM-9:30 AM). All orders will be governed by the Exchange`s order regulations. For orders during market activity (9:00am-12:00nn and 1:30pm-3:30pm), please use the regular “Enter Orders” function.
You can check the price of a stock through the following ways:
Click on the QUOTES menu tab followed by STOCK INFORMATION then STOCK QUOTE. Enter the stock code and press the QUOTE button
You can also check stock prices through the HOME page after you Log On into the site. But this option shows less stock detail than using the STOCK QUOTE option.
Furthermore you can use the WATCHLIST under the QUOTES tab to bring up a table wherein you can input a list of stocks to monitor.
You can check the price of a stock through the following ways:
The order board or quote screen is a table that identifies the Buying (Bid) and Selling (Ask) parties into each stock reference. It lists on two main columns the desire to buy and the desire to sell, showing the respective volume levels at each price point. The sample below shows such a list.
BID Size column – how many individual buyers along with their total buying volume*
BID Price column – are the prices that buyers want to buy at
ASK Price column – are the prices that sellers want to sell at
ASK Size column – total selling volume* along with how many individual sellers
* Volume represents the number of shares being bought or sold in a queue. This may illustrate the strength of buying and selling interest and is many times used to give an impression of market force or weakness
To read a quote you first read out the best buying price and the best selling price. The first row of prices for each column represents the best bid or buyer and the best asking price or seller for the stock. Thus in the example above of MEG the quote is: buying at 1.99 and selling at 2.00.
If you are a buyer, and would want to buy a stock immediately then you could enter a buying order at the best selling price or higher. You can post a price that is lower than the selling price in an attempt to get a better price, but you take a chance of not getting your order filled if no seller would be willing to sell it to you at that price.
Same method will be applied if you want to sell a stock. If you want to sell a stock immediately then you would enter a selling order to sell at a price that buyers are buying at or lower. You can post a price that is higher than the buying price in an attempt to get a better price, but you take a chance of not getting your order filled if no buyer would be willing to buy it from you at that price.
A Ticker Tape or price ticker shows a streaming set of data that displays every transaction made for all stocks. The Ticker reveals the active side of the market as it summarizes the most recent trades and may show where the action is.
The Ticker example above gives a good account of what is commonly displayed. In the order listed you will find the ff:
1. Stock Code
2. Market Price
3. Traded Volume
4. Buying Broker (during closing, this portion of the ticker will display `Closed`)
5. Selling Broker (during closing, this portion of the ticker will display the closing date)
The ticker details may also change its color to relate some information about its performance for the day – the color guide is as follows:
1. Green indicates the stock is trading higher than the previous day`s close.
2. Red indicates the stock is trading lower than the previous day`s close.
3. Yellow means the stock is unchanged from the previous closing price.
Posted orders are current orders sent to the Exchange that have not been filled or have only been partially filled. Matched orders are wholly accomplished trades. Partially Matched orders are uncompleted orders where only a portion of the desired order has been matched.
Note: You cannot cancel orders during Pre-Open period between 9:15AM to 9:30AM and during Pre-Close period between 11:58AM to 12:00PM. You can however cancel any posted or remaining non-matched orders in the following manner:
1. Click on the TRADE/PORTFOLIO menu tab followed by VIEW/MODIFY ORDER.
2. Any posted order (whether partly filled or not) will be listed.
3. From this list the option to Cancel will be shown on the left of each separate order, click on the word Cancel (which may appear in red) to choose this action type.
4. An order to cancel will also be followed by a confirmation screen which will ask you to re-enter your password for verification. Enter your password to confirm your intent then press the Cancel Order button.
5. You can click on VIEW/MODIFY ORDER again after a couple of seconds to check for updates on your request.
Board Lot
Each stock may trade at different minimum lot sizes controlled by its price. This minimum lot size is called a Board Lot (see table below). If a stock`s board lot is 1,000 then that is the minimum amount of shares that can be bought and any mount above this should also be traded in scales of 1,000. Thus an order to buy a stock with a board lot of 1,000 will reject an order to buy 1,500 and 3,200; but will accept 1,000, 2,000, 5,000 and above as long as it is wholly divisible by 1,000 and not leave any partial lots.
Any amount of shares not wholly divisible by a minimum board lot is considered an Odd lot. Odd lots are traded at an Odd Lot board which are usually illiquidly traded and often at a discount to the stocks market price. You can enter odd lot orders by choosing the ODDLOT button on the order details box. Please note that odd lot orders can only be DAY orders, not GTC or ATC orders, which means you`ll have to place your odd lot sell order again the next day if it is not matched today.
*The table below identifies the Board Lot size based on stock price and the corresponding tick sizes.
Board Lot and Fluctuation Table
Price Range Tick Size Board Lot
0.0001 – 0.0099 0.0001 1,000,000
0.01 – 0.049 0.001 100,000
0.05 – 0.249 0.001 10,000
0.25 – 0.495 0.005 10,000
0.5 – 4.99 0.01 1,000
5 – 9.99 0.01 100
10 – 19.98 0.02 100
20 – 49.95 0.05 100
50 – 99.95 0.05 10
100 – 199.9 0.10 10
200 – 499.8 0.20 10
500 – 999.5 0.50 10
1000 – 1999 1.00 5
2000 – 4998 2.00 5
5000 – Up 5.00 5
All your completed transactions can be verified and confirmed through our website through the following means:
1. Click on the TRADE/PORTFOLIO tab then click on TRADING HISTORY, then fill up your requested details under Completed Trades and press the COMPLETED TRADES button.
2. You can also check your listed transactions under TRADE/PORTFOLIO then PORTFOLIO, and then click on View Monthly Account Ledger to see a trade summary of the current month. You can also click on Transaction invoice: daily or historical to get a summary of the invoices the system generates for your trades at the end of every day.
3. From this list the option to Modify will be shown on the left of each separate order, click on the word Modify (which may appear in blue) to choose this action type.
Yes, you can use the proceeds to immediately buy another stock or even the same stock if you wish. There is no need for you to wait two days for clearing. However if you wish to withdraw the funds, you must wait two days after you sell to avail of its proceeds.
There could be a number of situations that can prevent you from entering an order during trading time, some of which are listed below:
1. A connection problem may exist between the client and MC Securities or between the PSE and MC Securities. This can only be remedied by the reestablishment of connectivity.
2. Your attempt to buy or sell may have exceeded or surpassed your credit. Simply check your PORTFOLIO Balances under the TRADE/PORTFOLIO menu tab to examine your available balances.
3. It could be possible that you have had posted an order already committing your shares or cash and this is preventing you from posting a new order. Check your posted orders under the TRADE/PORTFOLIO menu option the click on VIEW/MODIFY ORDER function to verify this. A posted order, even if it is not filled will temporarily lock out your available cash as it reserves it for that transaction. This is similar to a stock position being sold – once posted. And unless that posted order is canceled first, that stock cannot be placed into an order twice or simultaneously as the stock position has already been earmarked by the system.
3. You may be trying to place an order before or after trading time. Remember that trading time starts at 9:30 AM and ends at 12:10 PM. If you wish to place an order during these periods please use the Off-hours Order.
4. For further inquires please contact our Customer Service Representatives at (632) 6-515-888.
This error message appears when you attempt to post a buying order that was worth more than the available cash in your account. To avoid this error, view your buying power first under the TRADE/PORTFOLIO tab followed by the PORTFOLIO function before placing new orders. Always check if you still have pending orders – remember that the value of a pending or posted order is automatically deducted from your buying power as the funds for this purchase will be earmarked for use.
This error message appears when you attempt to post an order to sell more shares than was available in your account. To avoid this error, view your Uncommitted Stock Positions first under the TRADE/PORTFOLIO tab followed by the PORTFOLIO function before placing new orders. Always check if you still have pending orders – remember that a posted order will commit your available shares and this will be deducted from your uncommitted number of shares. You can post selling of shares of up to that number that is uncommitted only. You must cancel your posted order first to reinstate your uncommitted share balance before attempting to post a new sell order.
There are two instances when this might occur:
1. You might be trying to cancel your order during the pre-open or pre-close period. Orders cannot be cancelled or modified during Pre-Open period between 9:15AM to 9:30AM and during Pre-Close period between 11:58AM to 12:00PM.
2. He order that you posted may have already been filled or done. Click on the TRADE/PORTFOLIO tab then click on TRADING HISTORY, then fill up your requested details under Order Details and press the SHOW ORDERS button to confirm your transactions.
3. If neither of the two seems to be the cause of your inability to cancel, please call our helpdesk at (632) 6-515-888 to secure further aid or information on your cancellation request.
Yes. You can call our Customer Service Department at (632) 6-515-888 and ask our agents for assistance in posting your order. Please note however that broker-assisted orders are charged 0.5% for commission instead of the regular 0.25%. Other charges will remain the same.
TRADING AND HANDLING FEES
The following lists the corresponding charges for buying and selling transactions:
FOR BUYING AND SELLING:
FEE AMOUNT REMARKS
Commission .25% Of the Gross Trade Amount
Value Add Tax (VAT) 12% Of Commission
Philippine Stock Exchange Transaction Fee (PSE Trans Fee) .005% Of the Gross Trade Amount
Securities Clearing Corporation of the Philippines Fee (SCCP) .01% Of Gross Trade Amount
ADDITIONAL FEE FOR SELLING
Sales Tax No. of Shares x Price x 0.006
*NOTE: Effective June 3, 2024, the standard commission fee of 0.25% will be applied to all stock transactions. if you require a broker-assisted trade, the commission charge is 0.5% of the Gross Trade Amount.
EXAMPLE:
Buying – Total fees for buying 20,000 shares of ALI at Php5.00/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.00) x .25% P250.00
VAT P250 x 12% P30.00
PSE Trans Fee (20,000 x P5.00) x .005% P5.00
SCCP (20,000 x P5.00) x .01% P10.00
Total P295.00
Selling – Total fees for selling 20,000 shares of ALI at Php5.20/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.20) x .25% P260.00
VAT P260 x 12% P31.20
PSE Trans Fee (20,000 x P5.20) x .005% P5.20
SCCP (20,000 x P5.20) x .01% P10.40
Sales Tax 20,000 x P5.20 x .006 P624
Total P930.80
Each computed charge listed above are rounded to hundredths (2 decimal places) using Symmetric Arithmetic Rounding* for the calculation of the total fees.
EXAMPLES
3.044 rounded to hundredths is 3.04 (because the next digit, 4, is less than 5).
3.046 rounded to hundredths is 3.05 (because the next digit, 6, is 5 or more).
3.045 rounded to hundredths is 3.05 (because the next digit, 5, is 5 or more).
The following lists the corresponding charges for buying and selling transactions:
FOR BUYING AND SELLING:
FEE AMOUNT REMARKS
Commission .25% Of the Gross Trade Amount
Value Add Tax (VAT) 12% Of Commission
Philippine Stock Exchange Transaction Fee (PSE Trans Fee) .005% Of the Gross Trade Amount
Securities Clearing Corporation of the Philippines Fee (SCCP) .01% Of Gross Trade Amount
ADDITIONAL FEE FOR SELLING
Sales Tax No. of Shares x Price x 0.006
*NOTE: Effective June 3, 2024, the standard commission fee of 0.25% will be applied to all stock transactions. if you require a broker-assisted trade, the commission charge is 0.5% of the Gross Trade Amount.
EXAMPLE:
Buying – Total fees for buying 20,000 shares of ALI at Php5.00/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.00) x .25% P250.00
VAT P250 x 12% P30.00
PSE Trans Fee (20,000 x P5.00) x .005% P5.00
SCCP (20,000 x P5.00) x .01% P10.00
Total P295.00
Selling – Total fees for selling 20,000 shares of ALI at Php5.20/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.20) x .25% P260.00
VAT P260 x 12% P31.20
PSE Trans Fee (20,000 x P5.20) x .005% P5.20
SCCP (20,000 x P5.20) x .01% P10.40
Sales Tax 20,000 x P5.20 x .006 P624
Total P930.80
Each computed charge listed above are rounded to hundredths (2 decimal places) using Symmetric Arithmetic Rounding* for the calculation of the total fees.
EXAMPLES
3.044 rounded to hundredths is 3.04 (because the next digit, 4, is less than 5).
3.046 rounded to hundredths is 3.05 (because the next digit, 6, is 5 or more).
3.045 rounded to hundredths is 3.05 (because the next digit, 5, is 5 or more).
TECHNICALS
All latest browsers can be used to access MC Securities`s website. However some browsers may need some additional downloads from other developer`s websites like www.java.com to run ticker and charting programs.
The following lists the corresponding charges for buying and selling transactions:
FOR BUYING AND SELLING:
FEE AMOUNT REMARKS
Commission .25% Of the Gross Trade Amount
Value Add Tax (VAT) 12% Of Commission
Philippine Stock Exchange Transaction Fee (PSE Trans Fee) .005% Of the Gross Trade Amount
Securities Clearing Corporation of the Philippines Fee (SCCP) .01% Of Gross Trade Amount
ADDITIONAL FEE FOR SELLING
Sales Tax No. of Shares x Price x 0.006
*NOTE: Effective June 3, 2024, the standard commission fee of 0.25% will be applied to all stock transactions. if you require a broker-assisted trade, the commission charge is 0.5% of the Gross Trade Amount.
EXAMPLE:
Buying – Total fees for buying 20,000 shares of ALI at Php5.00/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.00) x .25% P250.00
VAT P250 x 12% P30.00
PSE Trans Fee (20,000 x P5.00) x .005% P5.00
SCCP (20,000 x P5.00) x .01% P10.00
Total P295.00
Selling – Total fees for selling 20,000 shares of ALI at Php5.20/share
FEE COMPUTATION AMOUNT
Commission (20,000 x P5.20) x .25% P260.00
VAT P260 x 12% P31.20
PSE Trans Fee (20,000 x P5.20) x .005% P5.20
SCCP (20,000 x P5.20) x .01% P10.40
Sales Tax 20,000 x P5.20 x .006 P624
Total P930.80
Each computed charge listed above are rounded to hundredths (2 decimal places) using Symmetric Arithmetic Rounding* for the calculation of the total fees.
EXAMPLES
3.044 rounded to hundredths is 3.04 (because the next digit, 4, is less than 5).
3.046 rounded to hundredths is 3.05 (because the next digit, 6, is 5 or more).
3.045 rounded to hundredths is 3.05 (because the next digit, 5, is 5 or more).
Yes. Like any other computer programs or internet applications, opening several programs or websites may slow down your system because it will occupy a lot of memory space. As a general rule, not more than 3 websites or programs should be opened at the same time unless you have a great deal of RAM on your PC.
For Mac users please refer to the instructions located in this page
Go to www.java.com and click on the “Free Java Download” button.
1. Click on “Agree and Start Free Download”
2. Once the download is complete open the file and click on the “Run” button.
3. Click on “Install >” and follow the directions.
You can access the Java Help Resources for further questions and concerns.
For Mac users please refer to the instructions located in this page
1. Locate and start the Java Control Panel
For Mac users you can find it under “System Preferences”.
For Windows users you can find it under “Control Panel”.
2. Under the “Update” tab click on the “Update Now” button
3. If an update is available you will be given a prompt. Click on the “Install” button to proceed.
4. Click on “Install >” and follow the directions.
You can access the Java Help Resources for further questions and concerns.
To ensure that all java applets run properly you will need to add the colfinancial domain to the exception list in your java applets security settings. Follow these steps to configure your java applet security settings:
1. Locate and start the Java Control Panel
For Mac users you can find it under “System Preferences”.
For Windows users you can find it under “Control Panel”.
2. Select the “Security” tab and press the “Edit Site List…” button.
3. Click on the “Add” buttons and enter https://*.colfinancial.com then click “OK”
4. Log on to your MC Securities account and a security warning will prompt you whether to run the application. Click “Run”.
SECURITY AND PRIVACY
The security of your financial information is very important to us and we take every step to protect you online. We use the latest technology to ensure that our online dealing service is a safe and secure environment. Here is what we do:
Secure Sessions
When you login to our website you are always in a `secure session` – you can tell this by looking for a padlock displayed in your browser and checking that the website address starts with `https`. This means the data sent between your computer and our website is encrypted and even if it falls into the hands of a third party, it is virtually impossible to decipher.
We use Secure Socket Layer (SSL) encryption – which makes our website very secure.
Secure Login
Our login process provides another layer of security. We use the industry standard login process of User ID and Password. Only after you have correctly entered these details can you access your accounts.
Our login process does not support `Microsoft Internet Explorer Autocomplete` feature. This means that you will always be asked to enter some security details before you can access your account. You will always be asked to re-enter your password at each login and before every order is sent to the Exchange for processing. We do this to further help you secure your personal details.
To ensure that a high level of security is maintained, please remember that you must not disclose your User ID, account details, account number(s), or passwords to anyone. Tell us immediately if you think these may have been disclosed to someone else.
Last Login
Everytime you login to our site, you will be shown the last time you logged into our website. This is a security feature – if the time and date are incorrect then please contact us immediately as it may indicate that someone else has accessed your account.
Session Timeout
You will be automatically logged off if your session remains inactive for at least ten (10) minutes after logging into our website. This reduces the risk of unauthorized access to your account if you forget to logout. To avoid this risk please ensure you `logout` when you have finished. To do so use the `Logout` button in the right hand side of the website. You will only see the `Logout` button whenever you are logged into your account.
Please be informed that effective August 1, 2017 MC Securities will enact upgrades in account security. The following changes/updates will be implemented accordingly:
1) Use of STRONG PASSWORDS
The implementation of stronger passwords will now require:
8 to 12 characters in length
Must have at least (1) uppercase character
Must have at least (1) lowercase character
Must have at least (1) number
Can have the following characters as well: `~!@#$%^&\*()-_+=[\]{}:;|\\,.<>/?
2) MAXIMUM number of LOG-IN attempts
A user is given (5) attempts to log-in before a time suspension is activated.
On the 4th attempt, the user will be offered a warning that they have only one attempt left before the account is suspended.
The time suspension is (1) hour after the last unsuccessful attempt after which they are given one attempt thereafter to successfully log-in.
To remedy a suspended log-in:
You can use the “Forgot password?” function on the MC Securities landing page. A new password will be sent to your registered email.
You may call or e-mail MC Securities’s Customer support to seek aid in resolving your suspension
3) Automatic PASSWORD EXPIRY
On occasion, your account passwords will expire and a notice to renew passwords will be indicated when you log in.
You will have the option to maintain current passwords or change them to new ones.
A 5-day countdown to a new password requirement will be aired when you log in.
4) Use of a TRADING PIN CODE
An option to use a 4 to 6 digit TRADING PIN CODE will be enacted when validating Orders. Please note that PIN Codes cannot be used to log into your account.
Once a PIN Code is activated, you can use that PIN Code or your user password to validate orders.
PIN Codes may be activated after logging in. And can be accessed from the HOME -> Change Profile link. The function is located just under your “Change Password” function.
